Shipping policy

At L'UNĒ, we are committed to offering you a smooth and reliable shopping experience. Below you’ll find all the information related to our shipping policies.

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1. Shipping Areas

We ship to the following destinations:

• Mainland Spain

• Balearic and Canary Islands

• Europe (European Union)

• International (America, Canada)

If your country does not appear at checkout, please contact us at info@shopbylune.com, and we’ll do our best to assist you.

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2. Delivery Times

Estimated delivery times vary by destination:

• Mainland Spain: 2–5 business days

• Europe: 4–8 business days

• Rest of the world: 7–15 business days

Please note that during high-demand periods (sales, promotions, Christmas), delivery times may be slightly extended.

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3. Shipping Costs

• Mainland Spain: Free

• Europe: Automatically calculated based on destination and order weight

• International: Automatically calculated based on destination and order weight

Any possible import duties or customs fees are the responsibility of the customer.

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4. Order Tracking

Once your order has been shipped, you’ll receive an email with the tracking number so you can check the status of your delivery at any time.

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5. Undelivered or Refused Orders

If an order is returned to the sender because it was not collected at the carrier’s office within the indicated period, due to repeated absence at the delivery address, or refusal of delivery, the order amount will not be refunded.

In these cases, the customer may choose one of the following options:

• Reshipment of the order (after paying the new shipping and handling costs, according to the current rate).

• Store credit for the value of the products, excluding initial shipping costs and return fees charged by the carrier.

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6. Delays

If your order takes longer than expected, please contact us at lunespain@gmail.com and include your order number. We’ll be happy to assist you.