Refund policy

Return & Refund Policy – L' UNĒ

At L' UNĒ, we want you to be completely satisfied with your purchase. If for any reason you wish to make a return, here’s how to proceed:

1. Return Period

We accept returns within 14 calendar days from the date you receive your order. To qualify, the product must be unused, in perfect condition, and in its original packaging.

2. Return Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your package is received safely.

3. How to Request a Return

To start the return process, please open your order confirmation email, click “View your order”, and then select “Request a return.”

4. Refunds

Once we receive the product and verify that it meets the required conditions, we will issue the refund within 7 business days using the same payment method used for the purchase.

5. Non-Refundable Products

For hygiene reasons, returns are not accepted for products that have been used or handled in a way that prevents resale.
The packaging (such as the reusable satin pouch) must also be returned in perfect condition.

6. Uncollected or Refused Packages

If an order is returned to the sender because it was not collected, the delivery was refused, or repeated delivery attempts failed, the order amount will not be refunded.

In such cases, the customer can choose one of the following options:

• Reshipment of the order, after paying the applicable reshipping and handling costs (according to current rates).

• Store credit for the value of the products, excluding the original shipping fees and return costs charged by the carrier.

From the notification date of the return, the customer has 7 calendar days to inform us of their choice. If no response is received within that time, the order will be cancelled without refund, and a store credit will be issued where applicable.

To arrange a reshipment or request store credit, contact us at info@shopbylune.com.

Additional Information

It is the customer’s responsibility to provide accurate delivery details (address and phone number) and to follow up with the tracking number provided.

For international shipments, any local taxes or duties (if applicable) are the customer’s responsibility. Refusal to pay these fees will be treated as an uncollected order.

If the customer prefers a refund instead of reshipment or store credit, it will only be issued when the order was not delivered due to a carrier’s fault, and in accordance with our refund policy.