Shipping Policy

Shipping Policy​

At L'une, we are committed to offering you a smooth and reliable shopping experience. Below you will find all the information related to our shipping .

1. Shipping Zones​

We ship to the following destinations:

  • Peninsular Spain

  • Balearic and Canary Islands

  • Europe ( European Union )

  • International ( North America , South America , Asia and Oceania)

If your country is not listed at checkout , please contact us at [ contact email ] and we will do our best to help you.

2. Delivery Times​

Estimated delivery time varies by destination :​​

  • Peninsular Spain : 2–5 business days​

  • Europe: 4–8 business days​

  • Rest of the world: 7–15 business days​

Please note that during periods of high demand ( sales, promotions, Christmas), delivery times may be slightly extended .

3. Shipping Costs​

  • Peninsular Spain : Free

  • Europe: Automatically calculated based on destination and order weight .

  • International: Automatically calculated based on destination and order weight .

Any import or customs taxes are the customer 's responsibility .​

4. Order Tracking​

Once your order has been shipped , you will receive an email with the tracking number so you can check the shipping status at any time .

5. Undelivered or Rejected Orders​

If an order is returned to the sender due to not being collected from the carrier’s office within the indicated time, due to repeated absence at the delivery address, or due to refusal of delivery, the amount of the order will not be refunded.

In these cases, the customer may choose one of the following options:

  • Reshipment of the order, after paying in advance the new shipping and handling costs or according to the current rate.

  • Store credit for the value of the products, excluding the initial shipping costs and the return fees charged by the carrier.

6. Delays

If your order takes longer than estimated , please contact us at [ contact email ] with your order number . We'll be happy to help.